All items are free shipping including import taxes and VAT.
Orders sent from our German warehouse via fast shipping via DPD/UPS will reach you in 2-8 working days.
Return and Exchange
The return policy only applies to customers who order on the website. If the product you received does not match your order, do not use the product and contact our customer service team (debby@icancycling.com).
If a return and refund is granted, it will be subject to the conditions set out below unless otherwise agreed with ICAN Cycling:
Note: Customers are responsible for shipping costs for both returning the original item and shipping the exchanged item. However, there is no restocking fee.
Custom orders, out-of-stock products or other special items (discontinued items or factory seconds, etc.) may only be exchanged with the approval of ICAN.
If you request a return or exchange for personal reasons, you must bear the corresponding costs. The customer is responsible for all fees associated with the return:
(1) 10% of the original purchase value (at least EUR 50) will be charged for re-storage and refurbishment.
(2) Shipping costs, customs duties, duties and other fees, unless otherwise stated in the guarantee conditions.
If the products you purchased were shipped from China,
you must pay the return freight and the shipping costs incurred for transport. Shipping costs may vary in different countries. Please contact your customer sales representative for exact cost details.
If the products you purchased were shipped from a warehouse abroad
(1) 10% of the original purchase value (at least EUR 50) will be charged for re-storage and refurbishment.
(2) Shipping costs, customs duties, duties and other fees, unless otherwise stated in the guarantee conditions.
Additional Refund Policy:
Once we have approved your refund request, we will promptly process your refund within five business days.
The refund amount is based on the EUR amount we received, and we are not responsible for the exchange rate loss caused by the customer's refund process.
Customs & Customs Fees
We will do our best to avoid taxes and fees for our overseas customers, including using prepaid customs shipping in areas where we are permitted to do so, etc. Please check with our sales team for details before ordering if this is relevant to you. Regardless, all duties, fees and charges are the sole responsibility of the customer. If you refuse to pay these duties and the package is returned to us, we will deduct any necessary fees before issuing you the remaining refund. These charges may include (but are not limited to) original shipping charges, return shipping charges, restocking fee, etc.
Warranty conditions
Every ICAN frame and rim has a useful product lifecycle, equivalent model at no additional cost.
This warranty does not cover:
Tips: If you have a quality problem, please contact ICAN official support immediately. Please do not repair our products privately, otherwise we will not provide any warranty.
The following will void your warranty:
One year warranty
Product group:
components and accessories
All ICAN components, such as B. but not limited to the following: fork, seat post, stem, handlebars, saddle, headset and crankset.
NOTE: Under normal use, all ICAN items are covered by a warranty.
Any products or photos with cracks or damage must be sent to the ICAN factory for analysis. If the frame or rims are damaged or cracked due to excessive owner abuse, the warranty on these parts will be void. However, ICAN may offer a discount for the spare parts.
If you have any questions, please contact us at debby@icancycling.com
Crash Replacement Policy
The Crash Replacement Policy covers accidental falls or misuse, such as: B. large jumps or falls, accidents, falling rocks, etc.
Product group: All bicycle frames and rims on our website.
Discount: 15% off the retail price.
Conditions:
The standard crash replacement policy is non-transferable and only applies to the original purchaser.
Any problem with the product replaced under warranty must be reported within 7 days of receipt of the replacement product, otherwise the replacement will be deemed completed. The warranty period applies from the original purchase date and does not begin again with a replacement rim.
Please note that you are responsible for all applicable shipping costs, customs duties and taxes.
We recommend our Gravel Bike handlebar HBG01 in combination with our Graro frame.
The Graro frame can be painted according to your wishes and the paint design can be created directly on our 3D paint design website . Just give it a try.
3D paintingdesign website: http://icancustompaint.com
The Graro has a full carbon frame with a lowered chainstay and offers enough clearance for tires up to 700 x 45 mm. This design provides a light, responsive ride with exceptional control on a variety of terrain.
With multiple attachment points for cages, bags and mudguards, the Graro is ready for long-distance touring, bikepacking or daily commuting and offers unparalleled adaptability
Internal cable routing provides a clean, aerodynamic profile and not only enhances the aesthetics of the bike, but also protects the cables from the elements for smoother operation and reduced maintenance.
The Graro gravel bike frame revolutionizes the concept of aerodynamics in off-road cycling. Utilizing advanced aerodynamic design principles, the bike features carefully shaped main tubes – down tube, head tube, seat tube, seat post and seatstays – all tailored to minimize drag. This strategic design aims to optimize airflow and reduce drag, improving overall speed and performance.
The T47 bottom bracket standard combines the benefits of larger threaded bottom brackets as well as improved durability and easier maintenance, making it ideal for the harsh conditions of gravel riding.
Suitable for a variety of riding styles and terrains, the Graro supports both 1X and 2X chainring combinations, offering versatility whether you're climbing steep hills or racing on flat terrain.
Our Graro is equipped with the state-of-the-art UDH system, which represents a significant advance in derailleur hanger design. UDH makes finding a compatible hanger easy, no matter where your adventures take you. This feature is crucial for riders who value reliability and ease of maintenance, especially in remote areas or on long tours.
Versand aus Deutschland Lager
Normalerweise versenden wir den Artikel mit dem DPD-Versandservice, es dauert 2-3 Werktage in Deutschland und kostet etwa eine Woche in EU-Länder. Kunden müssen keine Steuern zahlen, der Preis beinhaltet Steuern.
Versand aus dem China-Lager
Manchmal sind einige Produkte im deutschen Lager nicht vorrätig, dann versenden wir aus dem chinesischen Lager, es dauert etwas länger, etwa 15 Werktage, Kunden müssen keine Steuern zahlen. Der Preis beinhaltet Steuern.
Vorlaufzeit
Ihre Artikel werden in der Regel innerhalb von 1-2 Tagen nach der Bestellung aus dem Lager in Deutschland versandt . Nicht vorrätige Artikel können länger dauern.
Umgang mit beschädigten Gegenständen
Thanks for subscribing!
This email has been registered!