guarantee

Every ICAN frame and rim has a useful product life cycle. Every bike, frame and rim has a unique identification number and warranty card. Complete the provided card and warranty form and send it to us. Failure to use the included warranty card will void your warranty. Keep your dated receipt as proof of purchase.

Product group:

frame and rim

Applies to all bicycle frames from the ICAN and Triaero brands as well as rims from the FL series, AERO series, Nova series and Alpha series.

Cover:

2 year guarantee from the date of purchase.

**2 year warranty from date of purchase applies to items purchased from July 1, 2020.

Conditions:

  1. If a manufacturing defect occurs within 30 days of the purchase date, he is obliged to replace the rim(s) and also pay the shipping costs. If a manufacturing defect occurs after 31 days and up to 2 years, ICAN is obliged to replace the product(s). The product owner bears the shipping costs .
  2. If we no longer manufacture the rim you purchased, we will upgrade you to the latest equivalent model at no additional cost.
  3. The warranty program is non-transferable and only applies to the original purchaser.

This warranty does not cover:

  • Normal wear and tear (bearings, spokes, nipples, brake surfaces, tires, hoses, pawls, freewheel, seals, rim tape, etc.)
  • Products that have been incorrectly installed and/or adjusted.
  • Problems caused by neglect or poor maintenance.
  • Surface finishing and cosmetic treatments (anodizing, decals, etc.)
  • Accidental damage.
  • Consequential or incidental damages (if applicable)
  • Products purchased “second hand”, “used”, “as is” or expressly “without warranty”.
  • Fake products
  • Unauthorized modifications or alterations, including, but not limited to, repairs performed by anyone other than ICAN or an ICAN authorized servicer or outside the recommendations of ICAN customer service

Tips: Please contact ICAN official support for the first time if you find any quality problem. Please do not repair our products privately, otherwise we will not provide any warranty.

The following will void your warranty

  • Abuse (jumping, trick riding, etc.)
  • Change of wheels
  • Tire pressure over 140 psi
  • Improper assembly
  • Installation of parts or accessories not originally designed for or compatible with the wheelsets sold.
  • Using brake pads that are not designed for carbon wheels

    One year guarantee

    Product group:

    Components and accessories

    All ICAN components, such as B. but not limited to the following: fork, seat post, stem, handlebars, saddle, headset and crankset.

    NOTE: All ICAN items are guaranteed under normal use.

    Any cracked or damaged products or photos must be sent to ICAN Factory for analysis. If the frame or rims are found to be damaged or cracked due to excessive misuse by the owner, the warranty on these parts will be void. However, ICAN can provide a discount for the spare parts.

    If you have any questions, please contact us at info@icancycling.de

    Crash Replacement Policy

    The crash replacement policy is intended to cover accidental falls or misuse, such as:

    Product group: All bicycle frames and rims on our website.

    Discount: 15% discount on the retail price.

    Conditions:

    1. The Standard Crash Replacement Policy is non-transferable and only applies to the original purchaser.
    2. Any problem found with the warranty replacement product should be claimed within 7 days of receipt of the replacement product, otherwise the replacement will be deemed completed. The warranty period is valid from the original purchase date and does not reset with a replacement rim.
    3. Please note that you are responsible for all associated shipping costs, duties and taxes.