All items are free shipping including import taxes and VAT.
Orders sent from our German warehouse via fast shipping via DPD/UPS will reach you in 2-8 working days.
Return and Exchange
The return policy only applies to customers who order on the website. If the product you received does not match your order, do not use the product and contact our customer service team (debby@icancycling.com).
If a return and refund is granted, it will be subject to the conditions set out below unless otherwise agreed with ICAN Cycling:
Note: Customers are responsible for shipping costs for both returning the original item and shipping the exchanged item. However, there is no restocking fee.
Custom orders, out-of-stock products or other special items (discontinued items or factory seconds, etc.) may only be exchanged with the approval of ICAN.
If you request a return or exchange for personal reasons, you must bear the corresponding costs. The customer is responsible for all fees associated with the return:
(1) 10% of the original purchase value (at least EUR 50) will be charged for re-storage and refurbishment.
(2) Shipping costs, customs duties, duties and other fees, unless otherwise stated in the guarantee conditions.
If the products you purchased were shipped from China,
you must pay the return freight and the shipping costs incurred for transport. Shipping costs may vary in different countries. Please contact your customer sales representative for exact cost details.
If the products you purchased were shipped from a warehouse abroad
(1) 10% of the original purchase value (at least EUR 50) will be charged for re-storage and refurbishment.
(2) Shipping costs, customs duties, duties and other fees, unless otherwise stated in the guarantee conditions.
Additional Refund Policy:
Once we have approved your refund request, we will promptly process your refund within five business days.
The refund amount is based on the EUR amount we received, and we are not responsible for the exchange rate loss caused by the customer's refund process.
Customs & Customs Fees
We will do our best to avoid taxes and fees for our overseas customers, including using prepaid customs shipping in areas where we are permitted to do so, etc. Please check with our sales team for details before ordering if this is relevant to you. Regardless, all duties, fees and charges are the sole responsibility of the customer. If you refuse to pay these duties and the package is returned to us, we will deduct any necessary fees before issuing you the remaining refund. These charges may include (but are not limited to) original shipping charges, return shipping charges, restocking fee, etc.
Warranty conditions
Every ICAN frame and rim has a useful product lifecycle, equivalent model at no additional cost.
This warranty does not cover:
Tips: If you have a quality problem, please contact ICAN official support immediately. Please do not repair our products privately, otherwise we will not provide any warranty.
The following will void your warranty:
One year warranty
Product group:
components and accessories
All ICAN components, such as B. but not limited to the following: fork, seat post, stem, handlebars, saddle, headset and crankset.
NOTE: Under normal use, all ICAN items are covered by a warranty.
Any products or photos with cracks or damage must be sent to the ICAN factory for analysis. If the frame or rims are damaged or cracked due to excessive owner abuse, the warranty on these parts will be void. However, ICAN may offer a discount for the spare parts.
If you have any questions, please contact us at debby@icancycling.com
Crash Replacement Policy
The Crash Replacement Policy covers accidental falls or misuse, such as: B. large jumps or falls, accidents, falling rocks, etc.
Product group: All bicycle frames and rims on our website.
Discount: 15% off the retail price.
Conditions:
The standard crash replacement policy is non-transferable and only applies to the original purchaser.
Any problem with the product replaced under warranty must be reported within 7 days of receipt of the replacement product, otherwise the replacement will be deemed completed. The warranty period applies from the original purchase date and does not begin again with a replacement rim.
Please note that you are responsible for all applicable shipping costs, customs duties and taxes.
The ICAN AERO Plus is the improved version of our popular ICAN AERO Disc series, designed to meet the latest market trends. We've increased the internal rim width from 18.35mm to 23mm, making it ideal for wider tires, which are becoming increasingly popular with cyclists today.
The AERO Plus series offers two rim depths to suit different driving needs:
Whether you want to tackle steep climbs or reach top speeds on flat roads, the ICAN AERO Plus Series offers performance and versatility to suit your riding style.
Recommended ICAN Flyee frameset with ICAN AERO 50 Plus wheelset for your road bike wheelset
Specification:
Rim:
– 700C: 50mm deep, 28mm wide rim;
– Clincher tubeless compatible, hook rim bed; 23mm internal width to accommodate a variety of tubeless and clincher tires.
spokes:
– Sapim CX-Ray spokes
– For over 30 years, Pillar has produced some of the best spokes on the market for all types of terrain.
– Aerodynamic profile for reduced air resistance.
– Rear wheel: 24 spokes double crossed spoke pattern.
– Front wheel: 24 spokes double crossed spoke pattern.
hubs:
–DT240EXP-36T oder ICAN D01 Naben - Center Lock/6 Bolt
– Comes with a standard Shimano compatible 11s freehub body.
– SRAM XDR driver is also available upon request.
– Compatible with F: 12×100 R: 12×142 thru axles.
– Supports: Center-lock disc brake rotors.
Weight:
AERO 50 PLUS:
– Total: 1400+-20g
– Front: 625+-10g Rear: 775+-10g
Other:
– Driver weight limit: 105 kg
– Warranty: 2 years
– Free: 1 set of skewers
– Pack size: 81.5cm x 17cm x 65.5cm
Versand aus Deutschland Lager
Normalerweise versenden wir den Artikel mit dem DPD-Versandservice, es dauert 2-3 Werktage in Deutschland und kostet etwa eine Woche in EU-Länder. Kunden müssen keine Steuern zahlen, der Preis beinhaltet Steuern.
Versand aus dem China-Lager
Manchmal sind einige Produkte im deutschen Lager nicht vorrätig, dann versenden wir aus dem chinesischen Lager, es dauert etwas länger, etwa 15 Werktage, Kunden müssen keine Steuern zahlen. Der Preis beinhaltet Steuern.
Vorlaufzeit
Ihre Artikel werden in der Regel innerhalb von 1-2 Tagen nach der Bestellung aus dem Lager in Deutschland versandt . Nicht vorrätige Artikel können länger dauern.
Umgang mit beschädigten Gegenständen
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